Business IT Support
Workstations, servers, printers, user issues, software problems, troubleshooting and day-to-day support.
Business IT support since 2008
Experienced IT support without the runaround.
ITNS Network Systems Ltd. provides Managed IT Services, project work and responsive technical support for small and mid-sized businesses. We support cloud, on-premises and hybrid environments across the Lower Mainland, with remote support available across Canada.
70+ years combined IT experience
Owner-operated
Onsite and remote support
Since 2008Long-term business IT relationships
70+ yearsCombined IT experience
Direct accessWork directly with Ian and Tracy
What we do
IT support for the systems businesses actually depend on.
From ongoing support to migrations and difficult infrastructure problems, ITNS works across the core systems that keep small and mid-sized businesses running.
Microsoft 365 & Email
Microsoft 365, Exchange, migrations, mail flow, Outlook, shared mailboxes, identity and account management.
Servers, Hyper-V & RDS
Windows Server, virtualization, Remote Desktop Services, upgrades, replacements, migrations and troubleshooting.
Sage & SQL Server
Sage environments, SQL Server infrastructure, performance issues, application dependencies and vendor coordination.
Networks & Remote Access
Firewalls, switching, Wi-Fi, VPNs, routing, DNS, internet connectivity and remote-access troubleshooting.
Cybersecurity
Endpoint protection, patching, MFA, Microsoft 365 security, firewall management and practical risk reduction.
Backup & Disaster Recovery
Server backup, cloud backup, Microsoft 365 backup, restore testing, business continuity and disaster recovery planning.
Migrations & Upgrades
Server replacements, Microsoft 365 migrations, major upgrades, office moves and carefully planned cutovers.
New Office & Business Setup
Internet, firewalls, Wi-Fi, PCs, Microsoft 365, printers, servers and cloud services for new or relocated offices.
Hardware, Software & Licensing
Procurement, licensing, replacement planning and coordination with suppliers and software vendors.
Provider Transitions
Taking over existing IT environments, documenting what is in place and managing a careful transition from another provider.
Second Opinions & Difficult Problems
Independent technical review and help with unusual issues that have resisted more routine troubleshooting.
Managed IT Services
Ongoing support for businesses that want IT looked after properly.
Our preferred model is a long-term Managed IT relationship. Fixed-fee monthly clients receive ongoing support, monitoring and maintenance from people who know their environment.
We also provide hourly troubleshooting and project work for businesses that do not need a full Managed IT agreement.
Proactive monitoring & maintenance
Remote monitoring, patching, maintenance and early attention to issues before they become larger problems.
Priority support
Managed IT clients receive priority support. Our normal business hours are Monday to Friday, 9:00 AM to 5:00 PM, with after-hours and emergency support available for business clients when needed.
Security & backup oversight
Endpoint protection, Microsoft 365 security, firewall management, backup verification and recovery planning.
One team for the whole environment
We can coordinate directly with software vendors, accountants, telecom providers and other third parties when a problem crosses systems.
About ITNS
Senior technical experience, direct client relationships and practical advice.
ITNS Network Systems Ltd. was founded in 2008 and is owner-operated by Ian Dobson and Tracy Georgelin. Together, they bring more than 70 years of combined IT experience.
Ian has worked in IT since 1986, with a background in networking, Windows environments, desktop support and consulting. His current work spans business infrastructure including Windows Server, networking, virtualization, SQL and Sage environments, migrations and complex troubleshooting.
Tracy has worked in IT since about 1990 with a similarly broad background, with particular strength in Microsoft 365, Apple/Mac environments, user support and general business IT.
Both Ian and Tracy remain hands-on. Clients deal directly with the people doing the technical work rather than being passed through layers of account managers or junior help-desk staff.
ITNS supports both modern and legacy technology and is comfortable working in mixed cloud, on-premises and hybrid environments. We are often brought in for difficult or unusual problems, including issues that have already resisted more routine troubleshooting.
The business is built around long-term relationships. Some client relationships began before ITNS was founded and continued with us when the company was formed in 2008.
Who we help
Business-focused IT support for small and mid-sized organizations.
ITNS focuses on business environments rather than residential computer support. We work with organizations that rely on their technology every day and need experienced help without maintaining a full internal IT department.
Professional services
Wholesale & distribution
Manufacturing
Construction
Accounting
Property management
Multi-location businesses
Other SMB environments
Service Area
Onsite throughout the Lower Mainland. Remote support across Canada.
ITNS Network Systems Ltd. is based in Vancouver and provides onsite business IT support throughout the Lower Mainland, from the coast east to Chilliwack, including North Vancouver and West Vancouver.
Many issues can be resolved remotely, and remote support is available to clients anywhere in Canada.
Vancouver
Burnaby
Richmond
New Westminster
North Vancouver
West Vancouver
Coquitlam
Port Coquitlam
Port Moody
Surrey
Delta
Langley
Maple Ridge
Pitt Meadows
Abbotsford
Chilliwack
Contact ITNS
Looking for better IT support?
Whether you need ongoing Managed IT Services, a project, a provider transition or help with a difficult technical problem, start with a conversation.
ITNS Network Systems Ltd.
Normal business hours: Monday to Friday, 9:00 AM to 5:00 PM.
After-hours and emergency support is available for business clients when needed.